Privacy Policy

1. Who we are

LAG Golf Inc. ("LAG Golf", "we", "us", "our") operates the website at laggolf.ca and provides commercial golf simulator leasing and sales services. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our website and services.

2. Information we collect

We collect personal information you provide directly to us, including:

• Contact and inquiry information — name, business name, email address, phone number and message content submitted through our quote request form.
• Business details — venue type, number of bays, space dimensions and other information you share when requesting a proposal.
• Communications — records of correspondence between you and LAG Golf.

We also collect certain information automatically when you visit our website:

• Usage data — pages visited, time spent, referring URL and browser type, collected through standard server logs and analytics tools.
• Device information — IP address, browser version and operating system.

3. How we use your information

We use the information we collect to:

• Respond to quote requests and business inquiries
• Prepare and deliver proposals for simulator installations
• Communicate about your lease or purchase agreement
• Provide ongoing service, maintenance and support
• Improve our website and services
• Comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal basis for processing

We process your personal information on the following bases:

• Contract performance — where processing is necessary to fulfil a lease or sales agreement with you.
• Legitimate interests — to respond to inquiries, improve our services and communicate with prospective and existing customers.
• Consent — where you have provided explicit consent, such as opting into marketing communications.
• Legal obligation — where we are required to process information to comply with applicable law.

5. Sharing your information

We may share personal information with:

• Service providers — third parties who assist us in operating our website, managing communications or delivering services (such as email platforms and analytics providers), subject to confidentiality obligations.
• Equipment and installation partners — where necessary to fulfil your installation or service request.
• Legal and regulatory authorities — where required by law, court order or to protect our legal rights.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, maintain our business records and comply with legal obligations. Inquiry records are typically retained for up to 3 years. Active customer records are retained for the duration of the lease or service relationship plus 7 years for accounting and legal purposes.

7. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@laggolf.ca.

8. Cookies and analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site. You can control cookie settings through your browser. We do not use cookies for targeted advertising.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. No internet transmission is completely secure; we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact

For questions about this policy or to exercise your rights, contact LAG Golf Inc. at info@laggolf.ca.